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Email us

lumapickleball@gmail.com

Frequently asked questions

Have questions? We’re here to help

How long does it take to complete an order?

We work quickly, but with care. Most orders are processed within 2 business days before they head out for shipping. During busier times like product launches, holidays, or special promotions, processing may take a little longer.

Do you ship outside the U.S.?

Currently we ship within the U.S. only.

What is your return policy?

We accept returns on U.S. orders within 30 days of delivery, as long as items are unused and in original packaging. For example, if your package was marked as delivered on June 1st, you have until July 1st to request a return. Final sale and customized products are not eligible.
For more information, read our return policy here

How do I return an order?

To start a return, fill out your information above or email us at lumapickleball@gmail.com with your order number, the item(s) you’d like to return, and whether you’d prefer a refund or store credit. We’ll respond within 2 business days with next steps.
For more information, read our return policy here
 

How do I track my order?

Once your order has been shipped, you will receive a confirmation email containing tracking information. You can use this information to track the status and location of your package.

Warranty Policy

All Luma paddles include a 1-year limited warranty covering manufacturing defects such as core issues, handle separation, or delamination. Normal wear, accidental damage, and misuse are not covered. Each paddle is eligible for one replacement within the warranty period. Claims require proof of purchase and photos for approval.

Blog

By Ahmed

Nov 06,2025

What Should You Know Before Your First Pickleball Game? We Asked Real Players

Nervous about your first pickleball game? Here's what you actually need to know: gear, positioning, rules, and pro tips to feel confident when you show up.

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Oct 21,2025

What Is Pickleball? A Game That's Taking Over America (And Why You Should Care)

Pickleball is a paddle sport combining tennis, badminton, and ping-pong into something instantly accessible. Learn the rules, the kitchen, and why nearly 20 million Americans are playing. A beginner's guide to the fastest-growing sport in the U.S.